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  • Is my delivery insured?
    Yes, your items are insured while in our care. Certain limits apply, so feel free to ask for more info if needed.
  • Do you offer contactless delivery?
    Yes. We can deliver without contact — just let us know and we’ll arrange it.
  • Do you handle dangerous goods?
    Yes, but only if they meet transport guidelines. We’ll need full details before confirming the job.
  • What if something gets damaged?
    We handle everything with care, but if something goes wrong, we’ll work with you to sort it out quickly and fairly.
  • How do I book a job?
    You can call, text, message us on socials, or book through our website. Whatever’s easiest.
  • What payment methods do you accept?
    We take bank transfer, cash, and card. Let us know what works for you.
  • Do you charge by the hour or distance?
    We offer flexible pricing: per kilometre, hourly, or a flat rate — depending on the job. We'll always quote upfront.
  • Is there a fee to cancel or reschedule?
    Not if you give us a fair bit of notice. Last-minute cancellations might attract a fee depending on the job.
  • What areas do you cover?
    We’re based in Rockingham and deliver throughout Perth and nearby regional towns. If you’re unsure if we go your way, just ask.
  • Do you offer same-day delivery?
    Yes. We offer same-day and even urgent deliveries depending on availability.
  • Can I schedule a delivery ahead of time?
    Definitely. You can book in advance to secure a preferred date and time.
  • Do you deliver on weekends?
    Yes. We're weekend specialists — perfect for Marketplace pickups, store buys, and urgent moves.
  • What if no one's home when you arrive?
    We’ll call you first. If needed, we can leave the item in a safe place (with permission) or arrange redelivery. Fees included.
  • What kind of van do you use?
    We use a large high-roof, long wheelbase van — great for bulky or tall items like fridges, couches, and beds.
  • Do you move heavy or awkward items?
    Yes. We handle large, bulky, and oddly-shaped items regularly. Let us know what it is and we’ll come prepared.
  • Can you transport fragile or valuable goods?
    We can, as long as we're aware upfront. We’ll take extra care and secure the item properly during transit.
  • Do you do tip runs or dump runs?
    Yes. We can handle small rubbish removals or tip runs as long as it’s safe and legal to carry.
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